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Frequently Asked Question
What is your warranty/exchange/refund policy?
How do I return a product for an exchange or refund?
How long does delivery take?
How much do you charge for delivery?
What payment options are available?
Do you ship outside UK?
WEEE Customer Information


What is your warranty/exchange/refund policy? We do not offer a collection service of faulty goods. We will process your exchange or refund on receipt of the faulty/unwanted goods, and it is your responsibility to send the goods back. We offer a 14 day money back guarantee on all of our products and also a 6 month warranty unless otherwise specified. If you wish to return a purchase for a full refund, you can do so within 14 days of receipt. If the item is faulty then you will receive a full refund including postage costs incurred in sending the item back. If the item is not faulty then only a refund of the cost of the product will be given excluding all postage costs. After 14 days, no refunds will be entertained unless the product is faulty and cannot be repaired, and no suitable alternatives are available to offer you. If a replacement can be sourced, or the item can be fixed, then we will send out the replacement to you on receipt of the original faulty item. Please note that you are responsible for sending the item back at your own cost. We will cover the expense of sending the item back to you.
How do I return a product for an exchange or refund? The address for all correspondence/returns is iNest Ltd 99 Birmingham Road, West Bromwich, West Midlands, B70 6PX Whenever you send an item back, please always remember to include your copy of your receipt. Please also include any additional information such as if an exchange or a refund is required (if applicable). If the receipt/order number is not included then we will not be able to verify your claim so please do ensure that it is included to ensure a swift resolution of your claim.

How long does delivery take? We use Interlink Express 24 for all deliveries over 1Kg and this is usually a next day delivery from date of shipment. For smaller items we use Royal Mail Signed for First Class service which can take from 1-3 days to deliver. All orders are dispatched as soon as possible provided they are in stock at our warehouse. An email is dispatched to you on the date we post the item out to you detailing the postage method used and any relevant tracking numbers. You can track the status of an order 24 hours a day from the myiNest section.
How much do you charge for delivery? Our prices for delivery vary from product to product and are dependant on the weight of the item. Once items have been added to the cart a shopping basket appears on the right hand side and this will have calculated and displayed the total cost including a separate delivery price for your current cart contents. If you are a volume purchaser then please email us for the best rates. Please note that our delivery prices are for mainland UK customers only. This excludes the Republic of Ireland and Southern Ireland, Scottish Highlands and Channel Islands. If you are outside of this zone then please see below 'Do you ship outside UK?'.
What Payment options are available We currently offer 4 simple ways to pay.
Pay by card - we use protx for HTTPS 1024bit secure internet transactions. Select 'pay by card' when prompted for payment type and then continue through to the secure protx server for secure procesing of your transaction via credit/debit card. Pay by phone - Continue through the checkout process and select 'pay by phone' when prompted for payment type. Then fill in your contact details and we will call you to take payment. Pay By fax - Continue through the checkout process and select pay by fax when prompted. Then follow the link to the fax order form, print it, fill it in and fax to 0121 532 8631 Pay by cheque/postal order - Continue through the checkout process and select 'pay by cheque' when prompted. Follow the link to the cheque order form, print it, and send along with your cheque/postal order payment to iNest Ltd, 99 Birmingham road, West Bromwich, West Midlands, B70 6PX. Please remember to include your order number on the back of the cheque. Please make all cheques/postal orders payable to iNest Ltd.
Do you ship outside UK?
Our delivery prices are for England, Wales & Some parts of Scotland. If your order requires extra delivery charges then we will contact you about this before it is processed. Outside of these zones, We do ship to but usually nothing over 2kg. If your unsure about how much delivery will be to your address then please create an order and at the shopping basket page, before the checkout process, click 'pay by phone'. Fill in your contact details and we will be in touch.


Still got questions? email us

iNest accepts the following cards for payment all processed via protx secure payment services.

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